Information Page

What do I do if I like a piece of Jewellery?

Once you have chosen a piece you should place your order through the purchase page. Answer all the questions and send it to us as soon as possible. Once we receive your purchase order we will contact you to inform you that your order will be put on hold until payment is received. We will send you an Invoice and once the payments have cleared we will ship your purchase via your chosen method.

PLEASE DO NOT SEND PAYMENT UNTIL WE EMAIL or PHONE YOU THAT YOUR ITEM IS READY.

We will hold an order for 3 working days. If in that time we have not recieved cleared payment we will place the item back on the for sale list. You may see "Pending" on an item. That will mean awaiting payment.

If you are running late just let us know and we will extend the time. We don't mind that at all. Just keep in touch with us so we know you are genuine.

Bank Account Details

Westpac

EMG Productions

BSB: 034244

Account: 146490

Don't forget to put your name in the depositors area.

Cheques can be sent & made out to:

EMG Productions

PO Box 958

Noosa Heads

Queensland. 4567

Special Orders

Yes we do special orders where you tell us what you want and we endevour to find it. This service is FREE.

We will source your Jewellery Item and send you pictures, costs & a description of the items that fit your request.

If you see an item you want then just let us know and we can start the process.

Please email us for full details.

Our returns policy does not apply to Special Orders. We can only replace or refund if the item is not as decribed or due to a manufacturers defect.

Having said that. This has never occurred.

Why do the Rings etc look dull and lifeless in the pictures?

The Pictures we use are magnified between 10-30 times. It shows things your eyes wouldn't see under normal circumstances. It shows the inclusions or carbon spots. In the case of some of the more clustered diamonds the diamonds seem to disappear and look like molten lead. If you see these under normal light. They are simply dazzling and beautiful. You will know what I mean the instant you open the ring box. Your will think "Its gorgeous"

But if you don't like it... Send it back.

The Rings will look much better than the Picture. We can guarantee that.

Metal Stamps
Metal stamp	Minimum percentage of pure metal	Common alloys
.925 Sterling Silver Also: 925 Sterling, Sterling Silver	92.5% pure fine silver	Usually copper
10k Also: 16, 417, 10KP	41.6% pure gold (10 parts out of 24)	Usually silver, copper, zinc, and nickel
14k Also: 583, 585, 14KP	58.3% pure gold (14 parts out of 24)	Usually silver, copper, zinc, and nickel
18k Also: 750, 18KP	75% pure gold (18 parts out of 24)	Usually silver, copper, nickel, and palladium (for white gold)
22k Also: 916, 917	91.6% pure gold (22 parts out of 24)	Usually silver and copper
24k Also: 999	100% pure gold (24 parts out of 24)	None
900 Platinum Also: 900 Plat, Plat 900, Pt900, 900Pt	90% pure platinum (900 parts out of 1,000)	Ruthenium, rhodium, palladium, and other platinum group metals
950 Platinum Also: PLAT, PT, 950 Plat, Plat 950, Pt950, 950Pt	95% pure platinum (950 parts out of 1,000)	Ruthenium, rhodium, palladium, and other platinum group metals

Its heavy weight and durability make platinum a metal that will not wear away with constant use.

Platinum holds fine gemstones firmly in place for the life of the jewelry when used as prongs

Or to create a piece of jewellery, either a simple polished item or design with engraved motifs.

Platinum looks stunning when combined with contrasting touches of 18K yellow gold.